Refund policy

Thank you for supporting Open Tables Project. Every purchase helps grow a community initiative dedicated to making everyday connection a little easier. We're grateful you're helping create more opportunities for people to connect.

Each item is made to order especially for you, helping us reduce waste and support our mission to make everyday connection a little easier. Because of this, we ask that you choose carefully before placing your order.

Change of mind

As all products are printed to order, we are unable to offer refunds or exchanges for change of mind, incorrect sizing, or if you simply decide you no longer want the item.

Please refer to the sizing guides on each product page before ordering.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, we'll make it right.

Please contact us within 14 days of receiving your order at hello@opentablesproject.org and include:

Your order number
A brief description of the issue
Clear photos showing the problem

We'll work with our fulfilment partner to arrange a replacement or refund where appropriate.

Lost or delayed orders

If your order hasn't arrived within the estimated delivery timeframe, please get in touch and we'll investigate with our shipping partner.

Refunds

Where a refund has been approved, it will be processed back to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear.